Terms and Conditions – Solar and Battery Installation
These terms apply together with the accepted quote issued by ONEPEAK.
Important summary
1. Cash customers: 10% deposit after quote confirmation, 80% payment before delivery, final 10% due within 3 days post installation.
2. Quoted pricing assumes transfer of STCs to ONEPEAK or its nominated agent.
3. AlphaESS inverter warranty: 10 years.
4. AlphaESS battery warranty: 10 years.
5. ONEPEAK workmanship warranty: 5 years, in addition to Australian Consumer Law rights.
6. Whole of System Warranty: ONEPEAK provides a comprehensive 5-year minimum Whole of System Warranty covering the operation, performance, equipment, and workmanship of the installed New Energy Tech system, in addition to manufacturer warranties (e.g., AlphaESS inverter: 10 years, AlphaESS battery: 10 years) and your rights under the Australian Consumer Law.
7. No modification to existing solar system is included unless quoted separately.
8. If installation is delayed due to force majeure, ONEPEAK will reschedule as soon as practicable. However, this does not affect the customer’s rights under Clause 9 to terminate the contract if the specified timeframe cannot be met.
9. NCC & Smoke Alarm Compliance Declaration
The Customer confirms the property complies with NCC smoke alarm standards applicable to the state/territory.
For all regions excluding ACT: Smoke alarm installation and compliance are the sole responsibility of the property owner; the installer has no obligation to install or verify smoke alarms.
For ACT: The customer acknowledges additional smoke alarm requirements for indoor BESS as mandated by local legislation.
The installer shall only be responsible for BESS installation in accordance with AS/NZS 5139, AS/NZS 3000, and STC eligibility rules, and accepts no liability for building fire safety non-compliance.
10. Existing PV System: We only perform AC connection from your existing inverter. We do not modify or DC-couple your existing PV system due to warranty and liability reasons. Additional charges apply if DC connection is required.
11. If no quantity is specified, you will not be charged for the item and you won't receive the corresponding product or service.
12. Additional Works: Any extra work required due to site conditions, upgrades, or customer requests will be quoted separately and payable before commencement.
13. Important Disclaimer: This quotation is based on the information provided and visual assessment only.
14. Final design may vary slightly (e.g., minor adjustments to installation position) but will not affect the performance, safety, or core functions of the battery system. Any material changes (e.g., equipment model replacement) will be notified to the customer in writing and require prior confirmation.
15. Order Cancellation:
Within the cooling-off period: You may cancel the order without any fees; the 10% deposit will be fully refunded within 5 working days.
After the cooling-off period: If you cancel the order, you need to pay reasonable costs already incurred (e.g., equipment procurement fees, on-site inspection fees).
By signing the quote,the customer agrees to these Terms and Conditions.
• Contract documents
The contract between ONEPEAK and the customer consists of the accepted quote, these Terms and Conditions, and any written variation agreed by both parties.
If there is any inconsistency, the accepted quote prevails to the extent of the inconsistency.
• Scope of works
ONEPEAK will supply and install the solar and battery system described in the quote at the installation address stated in the quote.
The quoted price is based on the information available at the time of quoting and on reasonable assumptions about site access, roof condition, switchboard condition, and installation requirements.
• Price and STCs
The contract price is the amount stated in the quote, including GST unless otherwise stated.
Where the quote includes an STC discount or rebate, the customer agrees to assign and transfer to ONEPEAK, or its nominated registered agent, all rights necessary to create, claim, and receive the benefit of the STCs arising from the installation.
The customer must sign any forms or declarations reasonably required to complete the STC assignment.
If the customer does not validly assign the STCs, or the installation is not eligible for STCs because of incorrect or incomplete information provided by the customer, the customer must pay an additional amount equal to the STC value allowed for in the quote.
• Payment & Grid Connection
Cash customers: 10% deposit after quote confirmation, 80% payment before delivery, and the final 10% due within 3 days post installation.
All amounts must be paid in cleared funds without set-off or deduction unless required by law.
ONEPEAK-managed Grid Connection Application:
(a) Prior to installation, ONEPEAK will apply for grid connection approval on your behalf. This requires the submission of a Grid Connection Application and System Design Specifications to
the relevant Network Distributor (DNSP).
(b) Following physical installation, we will issue and submit a Certificate of Electrical Safety (CES/CoES) to your electricity retailer to request the necessary bi-directional meter reconfiguration.
(c) The customer acknowledges that the Energy Supplier/Retailer may impose a charge for network connection or meter reconfiguration, and may alter existing electricity pricing tariffs once
the system is connected. ONEPEAK will support the customer through each of these administrative steps.
Customer-managed Grid Connection Application & Support:
(a) If you decide to apply for and obtain the Energy Network grid connection approval yourself, ONEPEAK will support and assist you through the connection application process. This support
includes providing necessary technical details, single-line diagrams (SLDs), equipment compliance certificates, and system design specifications required by your Distributed Network Service Provider (DNSP). ONEPEAK will provide this assistance to you free of charge (at no additional cost).
(b) Following physical installation, we will issue and submit a Certificate of Electrical Safety (CoES) to your electricity retailer. The customer acknowledges that the Energy Network Distributor or Electricity Retailer may impose their own independent fees for network connection processing or meter reconfiguration, and may alter existing electricity pricing tariffs once the system is connected. ONEPEAK will support the customer through each of these administrative steps.
• Late payment, title and handover
If any amount is overdue, ONEPEAK may charge interest at a reasonable rate permitted by law and recover reasonable costs of collection.
Ownership of the goods does not pass to the customer until ONEPEAK has received payment in full for all amounts owing under the contract.
To the extent permitted by law, ONEPEAK may withhold release of final documents until all amounts due are paid in full. However, this shall not prevent the commissioning and functional handover of the system upon practical installation, subject to the 3-day payment term outlined in Clause 4.
• Customer responsibilities
The customer must provide safe and unobstructed access to the site, ensure an adult decision-maker is reasonably available during installation, and provide accurate information about the site and any known hazards.
The customer is responsible for obtaining any owner, strata, landlord, or body corporate approvals required for the works unless the quote says otherwise.
• Variations and additional works
If ONEPEAK encounters site conditions not reasonably apparent at the time of quoting, ONEPEAK will provide the customer with a written variation quotation clearly setting out the additional scope and cost before any extra work is carried out.
This may include switchboard upgrades, rectification of unsafe or non-compliant existing work, roof defects, asbestos, difficult access, additional cabling or trenching, or distributor and network requirements.
ONEPEAK will notify the customer as soon as reasonably practicable of any resulting price or scope adjustment.
No additional work will be performed without the customer’s written consent.
If site conditions or circumstances beyond our control result in extra chargeable work that was not included in the initial contract price, and we are not willing to bear these additional costs, the customer is entitled to terminate this contract and receive a full refund of any deposit paid.
• Timing and delays
Any installation date or completion timeframe provided by ONEPEAK is an estimate only.
ONEPEAK is not liable for delays caused by matters outside its reasonable control, including severe weather, government or network approvals, safety directions, customer delays, or restricted site access. ONEPEAK remains liable for delays caused by its own negligence, poor planning or operational failures.
• Cancellation
The customer is entitled to terminate the contract with a full refund for the supply of New Energy Tech that requires physical installation under the following situations:
(a) The customer notifies ONEPEAK within 10 business days of receiving the site-specific design, installation plan, and performance estimate that they do not accept them;
(b) The customer does not accept a significant change to the installation design from that previously provided;
(c) The customer does not accept extra chargeable work outside the contract price caused by unexpected site conditions and circumstances;
(d) ONEPEAK fails to meet the timeframe specified in the contract for installation or commencement of service, where the delay was not caused by circumstances identified as outside ONEPEAK's reasonable control.
If the customer cancels the order after the expiration of the cooling-off period, and the equipment has already been dispatched or shipped, the customer shall be liable for the actual shipping costs incurred. If a specific shipping cost is clearly stated in this quotation, that amount shall be the basis for cost recovery; otherwise, the actual incurred cost (supported by valid shipping receipts) shall apply.
ONEPEAK will retain all shipping cost documents (e.g., courier invoices, delivery receipts) and provide copies to the customer upon request to verify the actual costs.
This clause complies with the Australian Consumer Law (ACL), which allows businesses to recover "reasonable costs already incurred" when a customer cancels an order after consenting to goods being dispatched.
ONEPEAK may cancel or suspend the contract if installation cannot safely or lawfully proceed because of safety, regulatory, network approval, or site access issues outside ONEPEAK’s reasonable control.
If the customer cancels after accepting the quote, ONEPEAK may only retain or recover reasonable, non‑recoverable costs actually incurred (supported by written evidence), including design, permits, booking, supplier, and special-order equipment costs. Such charges are limited to actual loss and are not a penalty.
If installation has commenced, the customer must also pay for work properly completed up to the date of cancellation.
If installation is terminated or abandoned for any reason not caused by ONEPEAK’s negligence or breach of its obligations, ONEPEAK will not be liable for any pre-existing damage. Except to the extent caused by ONEPEAK’s negligence or breach of statutory guarantees, ONEPEAK will have no obligation to repair, reinstate, or make good any incidental damage or damage to walls, surfaces, or property arising from installation works undertaken up to that point.
• Warranties & Whole of System Guarantee
(a) Whole of System Warranty In addition to any rights under the Australian Consumer Law, ONEPEAK provides the customer with a minimum 5-year Whole of System Warranty from the date of practical completion. This warranty covers the overall operation, performance, components, and installation workmanship of the New Energy Tech system supplied and installed by ONEPEAK.
(b) Remedy for System Defects During the Whole of System Warranty Period, if the system or any of its components fails to operate or perform as expected, or suffers from defects in materials or workmanship, ONEPEAK will rectify the issue, repair, or replace the defective product or component at no charge to the customer. ONEPEAK will handle and process all manufacturer warranty claims on behalf of the customer for products supplied under this contract.
(C) Manufacturer Warranties Where manufacturer warranties exceed the 5-year Whole of System Warranty (e.g.(AlphaESS inverter: 10 years; AlphaESS battery: 10 years), the extended period remains with the respective manufacturer, supported by ONEPEAK.
(d) Exclusions: The Whole of System Warranty does not cover faults or damage caused by customer misuse, neglect, unauthorised repairs or modifications by third parties, fair wear and tear, power surges, extreme weather events, pest damage, or pre-existing site defects.
• Australian Consumer Law
Our goods and services come with statutory guarantees under the Australian Consumer Law that cannot be excluded.
The customer is entitled to repair, replacement, refund, or compensation for a failure to comply with those guarantees.
Nothing in this contract excludes, restricts, or modifies any statutory rights or remedies the customer may have under the Australian Consumer Law.
• Battery and backup limitations
Where the system includes battery storage or backup functionality, backup supply is limited to the circuits and loads included in the quoted scope.
Battery performance and available backup time depend on usage, state of charge, temperature, system settings, and site conditions. ONEPEAK does not guarantee uninterrupted power supply or specific energy savings unless expressly stated in writing.
• Dispute resolution
If a dispute arises, either party must first give the other written notice setting out the details of the dispute.
The parties must use reasonable efforts to resolve the dispute in good faith within 10 business days after the notice is given.
If the customer is not satisfied with the outcome of our internal review, or if ONEPEAK has been unable to resolve the complaint within 30 business days, the customer has the right to escalate their dispute to the following independent external bodies: State Consumer Affairs or Fair Trading Body For breaches of consumer guarantees under the Australian Consumer Law, you can contact your local state regulator:
New South Wales (NSW)
State Regulator: NSW Fair Trading | 13 32 20 | fairtrading.nsw.gov.au
External Dispute Scheme: Energy & Water Ombudsman NSW (EWON) | 1800 246 545 | ewon.com.au
Victoria (VIC)
State Regulator: Consumer Affairs Victoria | 1300 55 81 81 | consumer.vic.gov.au
External Dispute Scheme: Energy and Water Ombudsman Victoria (EWOV) | 1800 500 509 | ewov.com.au
Western Australia (WA)
State Regulator: Consumer Protection | 1300 30 40 54 | commerce.wa.gov.au/consumer-protection
External Dispute Scheme: Energy and Water Ombudsman Western Australia (EWOWA) | 1800 754 004 | energyandwater.ombudsman.wa.gov.au
Queensland (QLD)
State Regulator: Office of Fair Trading | 13 74 68 | qld.gov.au/law/fair-trading
External Dispute Scheme: Energy and Water Ombudsman Queensland (EWOQ) | 1800 662 837 | ewoq.com.au
South Australia (SA)
State Regulator: Consumer and Business Services (CBS) | 131 882 | cbs.sa.gov.au
External Dispute Scheme: Energy & Water Ombudsman SA (EWOSA) | 1800 665 565 | ewosa.com.au
Code Administrator - New Energy Tech Consumer Code (NETCC)
Name: NETCC Code Administrator
Website: www.newenergytech.org.au
Email: info@newenergytech.org.au
Customer acknowledgement
By signing the quote, the customer confirms that they have read and accepted these Terms and Conditions.