One-Stop Residential Storage Solutions
Turn Unpredictable Power BillsInto Fixed Predictable Monthly Fees.
Begin with knowing us.
AlphaESS-focused Energy Storage Provider
Sorry, we only deal in AlphaESS products β our long-term commitment brings you favourable rates.
Sorry, we only install AlphaESS products β the systems are proven stable and dependable.
Sorry, we have no fixed installers β we select qualified local authorised installers to serve customers across Australia.
Sorry, we do not conduct site visits β our solid expertise helps you cut down unnecessary costs.
Product Advantages
Premiun Tier 1 Battery
Single & Three Phase Compatible
10-Year Full System & Battery Warranty
High Stability & Better Temperature Resistance
Service Advantages
Nationwide Licensed Installation Network
One-stop Full Grid Connection Solutions
14/7 Customer Service Even Holidays
Extra After-sales GuaranteeοΌUs.Installer.AlphaESS official)
Extra Value-added
Flexible Financial Payment Solutions
Optional AI-Powered VPP Optimisation
Exclusive Gifts for EV Owners
Special Rates for Partner Automotive Brand
What do you need to know before you shopοΌ
A Great Solution - Yet Not a Miracle Cure
Slideshow
Explore More Ways to Communicate with Us
Can't Wait to Meet You Face to Face Offline
Cathedral Square Markets
π2026.6.18 (Thursday) 8.00AM - 2.00PM
πCathedral Square - 410 Ann Street corner of Ann and Wharf Street, Brisbane, QLD
West End Markets
π2026.6.20 (Saturday) 6:00AM - 2:00PM
πDavies Park β Montague Road & Jane Street, West End, QLD
Noosa EV & Electrify Everything Expo
π2026.6.21 (Sunday) 9:00AM - 1:00PM
πNoosa Junction, Sunshine Beach Road, Noosa Heads QLD 4567
Surfers Paradise Beachfront Markets
π2026.6.24/26/27 4.00 PM β 9.00PM
πThe Foreshore, Surfers Paradise QLD 4217
Carseldine Markets
π2026.6.27 6.00AM β 12.00PM
π133 Dorville Road, Carseldine, Brisbane, QLD
Frequently asked questions
About Product
Q: Which model of AlphaESS is used?
A: The inverter model we currently use is AlphaESS-SMILE5, and the battery model is SMILE-BAT-13.3P.
Q: Has your product obtained the Australian CEC certification?
A: All Alpha products have obtained Australia's CEC certification.
Q: What type of battery/cell is used?
A: Battery: Adopts lithium iron phosphate battery technology, featuring high safety, good thermal stability, and long cycle life; Cell: Uses high-quality EVE (EVE Energy) cells, a mainstream choice in the industry.
Q: What is the designed lifespan of AlphaESS batteries, and how many cycles do they have?
A: The designed lifespan is 10-15 years, with the official commitment of 8000 full charge-discharge cycles.
Q: What is the process warranty and product warranty period for AlphaESS battery installation?
A: The installer provides a 5-year workmanship warranty, with the specific details subject to the contract. Both the inverter and battery components enjoy a 10-year product warranty.
Q: I already have solar power. Do I need to replace the inverter when installing an AlphaESS battery?
A: Supports two solutions. AC coupling: No need to replace the existing inverter, connects to the grid via an AC-coupled battery, easy to install, suitable for upgrading existing systems. DC coupling: Requires the installation of an AlphaESS 5kW hybrid inverter, with higher efficiency (reducing one AC-DC conversion), suitable for scenarios where the inverter is old or needs to be replaced.
Q: Can your battery be expanded? What's the maximum capacity it can be increased to in kWh?
A: Supports modular expansion, with a maximum of 6 battery modules AlphaESS in parallel, 13.3kWh module: 79.8 kWh (6Γ13.3kWh)
Q: Does your system support VPP (Virtual Power Plant)? *
A: Currently, the system has completed integration with more than 40 virtual power plant service providers in Australia , and we also have VPP projects in which we have participated and can recommend them to customers .
Q:How does the battery perform in high and low temperature environments?What is the waterproof and sun protection rating?
A: Operating temperature: -10Β°C to 50Β°C (charging and discharging performance will be limited outside this range), protection rating is IP65 (completely dustproof and protected against powerful water jets)
Q: Can I charge my electric vehicle with a battery? *
A: It can charge electric vehicles. The 5kW system has a continuous output power of 5kW, suitable for slow charging (7kW and below), and does not support fast charging. When charging, it is recommended to set it to the "self-use priority" mode to ensure basic household electricity consumption.
About Installation
Q:Approximately how long does it take from signing the contract to completing the installation?
A: Standard cycle: 2-4 weeks (subject to region)
Q:Do I need to be at home for the installation? How many workers are needed approximately? How long will the construction take?
A: During installation, it is recommended that you have 2-3 professional installers (including 1 licensed electrician) at home. Standard installation: 4-6 hours (including installation, wiring, and commissioning) , Complex installation (such as three-phase power, backup ): 10-12 hours (possibly over two days)
Q: What do I need to prepare before installation? Do I need to clean anywhere?
A: Before installation, cooperate with photography to take photos of the proposed installation location, external environment of the electricity meter, internal space of the distribution box, parameters of the photovoltaic inverter, etc. Remove debris from the installation area to ensure the smoothness of the construction passage; if the outdoor installation ground is uneven, it needs to be prepared in advance.
Q:My home uses three-phase electricity. Do you support three-phase electricity installation?
A:We fully support three-phase electrical systems. The AlphaESS-SMILE5 inverter is compatible with 380V three-phase electricity and 220V single-phase electricity.
Q: Will you be responsible for applying to the power grid company for grid connection permission?
A: We will be responsible for the entire process of applying to the power grid company for grid connection permission.
Q: Are your installers CEC-certified and authorized by AlphaESS?
A: The installers hold Australia's CEC certification, have the qualification to install photovoltaic and energy storage systems, and the installation team has passed AlphaESS's official training and assessment , with rich experience in installing AlphaESS-branded products .
Q: Are there any hidden fees?
A: There are no hidden fees. All included items (equipment, labor, wiring, grid connection application, electrical panel upgrade, etc.) will be clearly listed in the quotation.
Q: Can I find my own workers to install it? Will it affect the warranty?
A: Self-installation is not recommended. AlphaESS official warranty requires that the system must be installed by CEC-certified + AlphaESS-authorized professionals and a compliance certificate must be issued; otherwise, the warranty will be invalid. If you have a recommended installer, we are happy to communicate with them, and after confirming their installation capabilities, we will grant them installation authorization.
Q: Will you issue a Certificate of Compliance (COC) to me after the installation?
A: Yes, we will provide you with a complete Certificate of Compliance (COC) after the installation is completed and passes the grid acceptance inspection.
About After-sales
Q: Is the warranty directly handled by the manufacturer or the installer?
A: The product itself comes with the original warranty provided by AlphaESS, while the installation workmanship is jointly handled by us and the installer , and we coordinate all after-sales issues throughout the process .
Q: If the system malfunctions, who should I contact and what is the response time?
A: You can either contact Alpha's official after-sales service through the APP or directly contact us. We will respond within 24 hours of the malfunction.
Q: Is there a charge for on-site repair during the warranty period?
A: For malfunctions not caused by human factors or force majeure, both on-site service and parts costs are fully waived.
Q: I've moved. Can the battery be removed and reinstalled? Will the warranty still be valid?
A: The battery can be removed and reinstalled, but it must be done by our certified engineers. After reinstallation, the original warranty will remain valid.
Q: Are the APP and monitoring system free?
A: Yes, the official AlphaESS APP and cloud monitoring service are free for life, with no annual fees.
Q: Is the firmware update automatic? Do I need to perform any operations?
A: The system will automatically push and install the firmware update remotely, requiring no operation from you throughout the process and not affecting normal use.
Q: If I'm not satisfied with the installation, can I request rework?
A: If any issues that do not meet CEC standards or contract requirements are found during acceptance inspection, we will provide free rework until you are satisfied.
Q: Do you have local warehouses and maintenance teams in Australia?
A: Warehouses and maintenance teams are located in Melbourne, Sydney, Brisbane, Adelaide, Perth and other regions.
Q: How can I check my warranty information?
A: Provide your system serial number or installation address, and we can check it immediately; alternatively, you can register an account on the AlphaESS Australia official website for self-service inquiry.
About Technology
Q: Can the battery automatically switch during a power outage? Can it power an air conditioner and an electric water heater?
A: Yes it can recognize and automatically switch , but a Backup supporting system needs to be added . The standard 5kW inverter can power ordinary split air conditioners and storage-type electric water heaters; tankless electric water heaters require upgrading to a higher-power inverter. (Specifically determined by the electrical appliance's power)
Q: Can I remotely control the charging and discharging of the battery through the APP?
A: Yes. You can remotely set the charging and discharging time, power consumption priority, switch to off-grid mode, and also enable the time-of-use electricity price automatic optimization function through the APP.
Q: What data can be viewed in the APP? Can historical electricity consumption records be viewed?
A: Real-time photovoltaic power generation, household electricity consumption, battery charge and discharge status, and grid power purchase and sales data can be viewed; historical records can be viewed by day/week/month/year.
Q: If the solar power generation in my home exceeds the battery capacity, can the excess electricity be sold back to the grid?
A: Yes. The system will automatically prioritize charging the battery, and after the battery is fully charged, the excess electricity will be automatically sold back to the grid, with the revenue settled according to the Feed-in Tariff in your area.
Q: What is the maximum charge and discharge power of the battery?
A: The maximum charge and discharge power of the main SMILE5 single module is 5kW, and that of the dual modules is 10kW.
Q: What protection functions does the system have? Does it have overcharge, over-discharge, and over temperature protection?
A: All protection functions are available. The system comes standard with overcharge, over-discharge, over temperature, over current, short circuit, and leakage protection. Each battery module also has independent BMS protection, meeting the Australian CEC safety standards.
Q: Will the system affect my household electricity bill?
A: It will significantly reduce electricity costs. After installation, the self-consumption rate increases substantially, reducing high-cost grid power purchases; in time-of-use electricity price areas, it can also charge during off-peak hours and discharge during peak hours, further saving expenses.
Q: Will the system automatically cut off power for protection during extreme weather conditions (such as heavy rain, hail, or typhoon)?
A: Yes, it will automatically cut off power for protection. The whole machine has an IP65 waterproof and dustproof rating, which can withstand heavy rain and hail; it is recommended to manually turn off the main switch before a typhoon arrives, and restart it after the disaster once no abnormalities are found upon inspection.
Q: If I switch to a new electricity company, does the system need to be reset?
A: Generally, there is no need to reset. If the new electricity company has special grid protocol requirements, we will adjust the system for you.
Q: How can I tell if my system is running normally?
A: If the APP home page shows "System running normally", the device indicator light stays green constantly, and real-time data is continuously updated, it is normal; if the red light is on or the APP pushes an alarm, you can contact us for remote diagnosis.